<!DOCTYPE html>

<html class="no-js" lang="en" dir="rtl" data-qb-installed="true"><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8">
    
    <meta http-equiv="X-UA-Compatible" content="IE=edge">
    <title>Aster - We'll Treat You Well</title>
    <meta name="viewport" content="width=device-width, initial-scale=1, shrink-to-fit=no">
    <style>
      @import url("https://fonts.googleapis.com/css2?family=Mulish:wght@400;600;700&display=swap");
    </style>
    <link rel="stylesheet" href="css/style.css">
  <style data-emotion="css" data-s=""></style><style type="text/css">.lf-progress {
  -webkit-appearance: none;
  -moz-apperance: none;
  width: 100%;
  /* margin: 0 10px; */
  height: 4px;
  border-radius: 3px;
  cursor: pointer;
}
.lf-progress:focus {
  outline: none;
  border: none;
}
.lf-progress::-moz-range-track {
  cursor: pointer;
  background: none;
  border: none;
  outline: none;
}
.lf-progress::-webkit-slider-thumb {
  -webkit-appearance: none !important;
  height: 13px;
  width: 13px;
  border: 0;
  border-radius: 50%;
  background: #0fccce;
  cursor: pointer;
}
.lf-progress::-moz-range-thumb {
  -moz-appearance: none !important;
  height: 13px;
  width: 13px;
  border: 0;
  border-radius: 50%;
  background: #0fccce;
  cursor: pointer;
}
.lf-progress::-ms-track {
  width: 100%;
  height: 3px;
  cursor: pointer;
  background: transparent;
  border-color: transparent;
  color: transparent;
}
.lf-progress::-ms-fill-lower {
  background: #ccc;
  border-radius: 3px;
}
.lf-progress::-ms-fill-upper {
  background: #ccc;
  border-radius: 3px;
}
.lf-progress::-ms-thumb {
  border: 0;
  height: 15px;
  width: 15px;
  border-radius: 50%;
  background: #0fccce;
  cursor: pointer;
}
.lf-progress:focus::-ms-fill-lower {
  background: #ccc;
}
.lf-progress:focus::-ms-fill-upper {
  background: #ccc;
}
.lf-player-container :focus {
  outline: 0;
}
.lf-popover {
  position: relative;
}

.lf-popover-content {
  display: inline-block;
  position: absolute;
  opacity: 1;
  visibility: visible;
  transform: translate(0, -10px);
  box-shadow: 0 2px 5px 0 rgba(0, 0, 0, 0.26);
  transition: all 0.3s cubic-bezier(0.75, -0.02, 0.2, 0.97);
}

.lf-popover-content.hidden {
  opacity: 0;
  visibility: hidden;
  transform: translate(0, 0px);
}

.lf-player-btn-container {
  display: flex;
  align-items: center;
}
.lf-player-btn {
  cursor: pointer;
  fill: #999;
  width: 14px;
}

.lf-player-btn.active {
  fill: #555;
}

.lf-popover {
  position: relative;
}

.lf-popover-content {
  display: inline-block;
  position: absolute;
  background-color: #ffffff;
  opacity: 1;

  transform: translate(0, -10px);
  box-shadow: 0 2px 5px 0 rgba(0, 0, 0, 0.26);
  transition: all 0.3s cubic-bezier(0.75, -0.02, 0.2, 0.97);
  padding: 10px;
}

.lf-popover-content.hidden {
  opacity: 0;
  visibility: hidden;
  transform: translate(0, 0px);
}

.lf-arrow {
  position: absolute;
  z-index: -1;
  content: '';
  bottom: -9px;
  border-style: solid;
  border-width: 10px 10px 0px 10px;
}

.lf-left-align,
.lf-left-align .lfarrow {
  left: 0;
  right: unset;
}

.lf-right-align,
.lf-right-align .lf-arrow {
  right: 0;
  left: unset;
}

.lf-text-input {
  border: 1px #ccc solid;
  border-radius: 5px;
  padding: 3px;
  width: 60px;
  margin: 0;
}

.lf-color-picker {
  display: flex;
  flex-direction: row;
  justify-content: space-between;
  height: 90px;
}

.lf-color-selectors {
  display: flex;
  flex-direction: column;
  justify-content: space-between;
}

.lf-color-component {
  display: flex;
  flex-direction: row;
  font-size: 12px;
  align-items: center;
  justify-content: center;
}

.lf-color-component strong {
  width: 40px;
}

.lf-color-component input[type='range'] {
  margin: 0 0 0 10px;
}

.lf-color-component input[type='number'] {
  width: 50px;
  margin: 0 0 0 10px;
}

.lf-color-preview {
  font-size: 12px;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: space-between;
  padding-left: 5px;
}

.lf-preview {
  height: 60px;
  width: 60px;
}

.lf-popover-snapshot {
  width: 150px;
}
.lf-popover-snapshot h5 {
  margin: 5px 0 10px 0;
  font-size: 0.75rem;
}
.lf-popover-snapshot a {
  display: block;
  text-decoration: none;
}
.lf-popover-snapshot a:before {
  content: '⥼';
  margin-right: 5px;
}
.lf-popover-snapshot .lf-note {
  display: block;
  margin-top: 10px;
  color: #999;
}
.lf-player-controls > div {
  margin-right: 5px;
  margin-left: 5px;
}
.lf-player-controls > div:first-child {
  margin-left: 0px;
}
.lf-player-controls > div:last-child {
  margin-right: 0px;
}
</style><style type="text/css">.lf-progress {
  -webkit-appearance: none;
  -moz-apperance: none;
  width: 100%;
  /* margin: 0 10px; */
  height: 4px;
  border-radius: 3px;
  cursor: pointer;
}
.lf-progress:focus {
  outline: none;
  border: none;
}
.lf-progress::-moz-range-track {
  cursor: pointer;
  background: none;
  border: none;
  outline: none;
}
.lf-progress::-webkit-slider-thumb {
  -webkit-appearance: none !important;
  height: 13px;
  width: 13px;
  border: 0;
  border-radius: 50%;
  background: #0fccce;
  cursor: pointer;
}
.lf-progress::-moz-range-thumb {
  -moz-appearance: none !important;
  height: 13px;
  width: 13px;
  border: 0;
  border-radius: 50%;
  background: #0fccce;
  cursor: pointer;
}
.lf-progress::-ms-track {
  width: 100%;
  height: 3px;
  cursor: pointer;
  background: transparent;
  border-color: transparent;
  color: transparent;
}
.lf-progress::-ms-fill-lower {
  background: #ccc;
  border-radius: 3px;
}
.lf-progress::-ms-fill-upper {
  background: #ccc;
  border-radius: 3px;
}
.lf-progress::-ms-thumb {
  border: 0;
  height: 15px;
  width: 15px;
  border-radius: 50%;
  background: #0fccce;
  cursor: pointer;
}
.lf-progress:focus::-ms-fill-lower {
  background: #ccc;
}
.lf-progress:focus::-ms-fill-upper {
  background: #ccc;
}
.lf-player-container :focus {
  outline: 0;
}
.lf-popover {
  position: relative;
}

.lf-popover-content {
  display: inline-block;
  position: absolute;
  opacity: 1;
  visibility: visible;
  transform: translate(0, -10px);
  box-shadow: 0 2px 5px 0 rgba(0, 0, 0, 0.26);
  transition: all 0.3s cubic-bezier(0.75, -0.02, 0.2, 0.97);
}

.lf-popover-content.hidden {
  opacity: 0;
  visibility: hidden;
  transform: translate(0, 0px);
}

.lf-player-btn-container {
  display: flex;
  align-items: center;
}
.lf-player-btn {
  cursor: pointer;
  fill: #999;
  width: 14px;
}

.lf-player-btn.active {
  fill: #555;
}

.lf-popover {
  position: relative;
}

.lf-popover-content {
  display: inline-block;
  position: absolute;
  background-color: #ffffff;
  opacity: 1;

  transform: translate(0, -10px);
  box-shadow: 0 2px 5px 0 rgba(0, 0, 0, 0.26);
  transition: all 0.3s cubic-bezier(0.75, -0.02, 0.2, 0.97);
  padding: 10px;
}

.lf-popover-content.hidden {
  opacity: 0;
  visibility: hidden;
  transform: translate(0, 0px);
}

.lf-arrow {
  position: absolute;
  z-index: -1;
  content: '';
  bottom: -9px;
  border-style: solid;
  border-width: 10px 10px 0px 10px;
}

.lf-left-align,
.lf-left-align .lfarrow {
  left: 0;
  right: unset;
}

.lf-right-align,
.lf-right-align .lf-arrow {
  right: 0;
  left: unset;
}

.lf-text-input {
  border: 1px #ccc solid;
  border-radius: 5px;
  padding: 3px;
  width: 60px;
  margin: 0;
}

.lf-color-picker {
  display: flex;
  flex-direction: row;
  justify-content: space-between;
  height: 90px;
}

.lf-color-selectors {
  display: flex;
  flex-direction: column;
  justify-content: space-between;
}

.lf-color-component {
  display: flex;
  flex-direction: row;
  font-size: 12px;
  align-items: center;
  justify-content: center;
}

.lf-color-component strong {
  width: 40px;
}

.lf-color-component input[type='range'] {
  margin: 0 0 0 10px;
}

.lf-color-component input[type='number'] {
  width: 50px;
  margin: 0 0 0 10px;
}

.lf-color-preview {
  font-size: 12px;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: space-between;
  padding-left: 5px;
}

.lf-preview {
  height: 60px;
  width: 60px;
}

.lf-popover-snapshot {
  width: 150px;
}
.lf-popover-snapshot h5 {
  margin: 5px 0 10px 0;
  font-size: 0.75rem;
}
.lf-popover-snapshot a {
  display: block;
  text-decoration: none;
}
.lf-popover-snapshot a:before {
  content: '⥼';
  margin-right: 5px;
}
.lf-popover-snapshot .lf-note {
  display: block;
  margin-top: 10px;
  color: #999;
}
.lf-player-controls > div {
  margin-right: 5px;
  margin-left: 5px;
}
.lf-player-controls > div:first-child {
  margin-left: 0px;
}
.lf-player-controls > div:last-child {
  margin-right: 0px;
}
</style></head>

  <body class="light-mode">
    <div class="faq_container" id="faq_container">
      <div class="accordion-section active">
        <button class="accordion font_16">
          <div>أين يمكنني رؤية سجل طلباتي؟ </div>
          <span class="list_close"></span>
        </button>
        <div class="panel font_16">
          <div class="mt-20">
            يمكنك رؤية سجل طلباتك من صفحة "طلباتي". ستجد خيار "طلباتي" ضمن علامة التبويب "المزيد" في القائمة.
          </div>
        </div>
      </div>
      <div class="accordion-section">
        <button class="accordion font_16">
          <div>هل يوجد حد أدنى لقيمة الطلب؟ </div>
          <span class="list_close"></span>
        </button>
        <div class="panel font_16">
          <div class="mt-20">
            لا، لا يوجد حد أدنى لقيمة الطلب.
          </div>
        </div>
      </div>
      <div class="accordion-section">
        <button class="accordion font_16">
          <div>كيف يمكنني معرفة حالة طلبي؟</div>
          <span class="list_close"></span>
        </button>
        <div class="panel font_16">
          <div class="mt-20">
            يمكنك تتبع حالة طلبك باستخدام تطبيق myAster. انتقل إلى شاشة "طلباتي" من قائمة "الملف الشخصي". اختر الطلب الذي ترغب في تتبعه لعرض تفاصيله وحالة الطلب.
          </div>
        </div>
      </div>
      <div class="accordion-section">
        <button class="accordion font_16">
          <div>كيف أحصل على وصل استلام؟</div>
          <span class="list_close"></span>
        </button>
        <div class="panel font_16">
          <div class="mt-20">
            سنرسل جميع الفواتير إلى عنوان بريدك الإلكتروني المسجل لدينا.
          </div>
        </div>
      </div>
      <div class="accordion-section">
        <button class="accordion font_16">
          <div>
            كيف يمكنني إلغاء طلبي؟
          </div>
          <span class="list_close"></span>
        </button>
        <div class="panel font_16">
          <div class="mt-20">
            يمكنك إلغاء طلبك أو أي عنصر ضمن طلبك قبل أن يتم إرساله للتوصيل. انتقل إلى تفاصيل الطلب من خيار "طلباتي" في قائمة "المزيد". اختر خيار "إلغاء" واتبع الخطوات لإكمال طلب الإلغاء.
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        </div>
      </div>
      </div>
    <script>
      function initAccordion(accordionElem) {
        //when panel is clicked, handlePanelClick is called.

        function handlePanelClick(event) {
          showPanel(event.currentTarget);
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          let message = {
            height: document.body.scrollHeight,
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          //Hide current one. First time it will be null.
          var expandedPanel = accordionElem.querySelector(".active");
          if (expandedPanel) {
            expandedPanel.classList.remove("active");
          }

          //Show new one
          panel.classList.add("active");
        }

        var allPanelElems =
          accordionElem.querySelectorAll(".accordion-section");

        for (var i = 0, len = allPanelElems.length; i < len; i++) {
          allPanelElems[i].addEventListener("click", handlePanelClick);
        }

        //By Default Show first panel
        showPanel(allPanelElems[0]);
      }
      initAccordion(document.getElementById("faq_container"));
      window.addEventListener("load", function () {
        let message = {
          height: document.body.scrollHeight,
          width: document.body.scrollWidth,
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        // window.top refers to parent window
        window.top.postMessage(message, "*");
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    </script>
  

</body></html>

اعثر على إجابات لأكثر الأسئلة شيوعًا حول إنشاء طلباتك وتتبعها وتحديثها وإدارتها عبر منصة ماي أستر للرعاية الصحية الرقمية والصيدلية الإلكترونية.

الطلبات

الطلبات