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Returns & Refunds
Aster - We'll Treat You Well
Return or Exchange will be accepted within 72 hours of online
purchase. Products to be returned must be in their original
packaging along with the original price tags and labels. Please note
that the conditions for requesting return/refund depends on the type
of product. Products such as hosieries, socks, earrings,
temperature-sensitive items are prohibited for returns/refund.
Please note that requests that do not meet Aster Online Return and
Refund Policy are not eligible for return/refund.
If you are not satisfied with any of the products delivered, return
is easy and hassle-free. No need to go to our retail store, our
In-House Delivery Team will pick up your return. All purchases made
online can be returned only to Online Store.
A refund will be automatically initiated when your order is canceled
by myAster or you have initiated the cancellation. Refund will also
be processed if order or payment has been unsuccessful. You will be
notified through SMS or email once the refund is completed. For
Credit/Debit card transactions, payments will be refunded to the
respective card and may take up to 15 business days depending on the
bank. For Aster Secure, your points will be reversed back to your
account within 24 hours.
You can return any return eligible item from your Order details
screen
One of our customer support executive will get in touch with you for
the scheduled pickup and other relevant information.