Instant GP Video Consultation

An Instant GP Video Consultation allows users to virtually consult a General Practitioner doctor within 30 minutes. You can talk to a doctor on call to receive medical advice, diagnosis,treatment recommendations, and follow-up care, no matter where you are.

Through Instant GP, you can expect to begin a consultation within 30 minutes after the booking. Once you pay, you enter an online waiting room where you share your basic vitals. Post that, the doctor joins the room, and the online doctor consultation begins.

Some advantages of Instant GP Video Consultations include:

Convenience and accessibility: You can consult with online doctors from the comfort of your home, office, or any location with an internet connection.

Time and cost savings: You save time and money associated with traveling and waiting in a clinic or hospital.

Increased safety: Teleconsultation reduces the risk of exposure to communicable disorders and diseases. It is especially beneficial for patients who are immunocompromised or suffer from a contagious illness.

You can consult via Instant GP whenever you need to speak with a General Practitioner about your non-emergency medical ailments. Other uses include -

Medicine Refills: You can get your medicine refill prescription after consulting with a GP. You can further get your prescription medicines ordered and home delivered from the myAster app.

Issuing Sick Leave: You can get a sick leave document issued by the doctor on call. Please note that sick leave can be issued only for the next day.

Referrals: A general practitioner can initially assess you and refer you to a specialist for further assessment, diagnosis, and treatment.

Doctors are available for online consultation from 8 am to 12 am every day.

You need a phone or a laptop and a working internet connection for the teleconsultation. You can consult through the myAster app on your phone or the myAster web page on the laptop.

myAster adheres to strict privacy and data security standards. You can be absolutely worry free while taking your online telehealth consultation.

As the appointment begins within a few minutes of booking, payment is compulsory before the online doctor consultation starts.

Insurance coverage for instant video consultation may vary. Some insurance plans cover both online doctor consultation and in-person consultations, while others have specific policies for telemedicine. If you update your Emirates ID, the app will be able to fetch your insurance details to cross-check and display the co-pay value at check out, in case the teleconsultation is covered.

Yes, you can talk to a doctor on call or video for a follow-up for FREE. The free follow-up is valid only for seven days from the initial instant GP consultation.

Anybody above the age of 12 years can do an Instant GP consultation. For pediatric consultations, we recommend booking an appointment with a pediatrician directly for in-clinic or video consultation.

No, Instant GP is not equipped to handle emergency cases at the moment. In case of emergency, please directly contact the clinic/hospital.

You can pay using Self-Pay or Insurance. Debit or Credit card payments are available for self-pay. If you pay by insurance, the co-pay amount is visible during check-out. Please note that co-pay is subject to insurance approval and may differ.

You can do the following things for a productive teleconsultation:

Make sure you have a stable internet connection, a laptop, computer, or smartphone, and a working microphone and camera.

Try to find a quiet, private space while speaking to the doctor on call.

Have your latest reports, medical prescriptions, and any relevant medical documents handy during the video call.

Make a note of any questions or doubts you may want to ask before the call starts.

Due to the small-time frame, canceling and rescheduling consultations is not possible for instant GP.

An instant GP guarantees a video consultation with a general practitioner within 30 minutes. The slots are visible immediately and the consultation process begins within a few minutes after making the payment. Instant GP is perfect for patients who require non-emergency medical care, doctor referrals, medicine refills, or sick leave letters.

A doctor video consultation may not necessarily be on the same day. Patients can choose a doctor through filters like specialty, gender, and language spoken and then select the date and time slot for the online consultation. You can consult a trained, experienced doctor on myAster through both the channels.